Returns & Exchanges
At Alder Jewellers Paris, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day window for returns and exchanges on all unworn items.
Initiate Your Request
Log into your account portal and select the order you wish to return to receive a unique Return Authorization number.
Secure Packaging
Place the jewellery in its original branded box and ensure it is safely packed inside a protective shipping container with all certificates included.
Ship to Paris
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Inspection & Refund
Once our artisans verify the item's condition, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing